 Where is the company building? |
 It is located in Saitama prefecture just North of Tokyo. |
| Who runs Direct Japan Shop? |
| a small company of 4 people at present. |
| I am searching for something. Can you find it for me? |
| We will do our utmost to try and serve you. Please, leave it to us!! Please ask us! |
| When should I pay for the ordered goods? |
| Please, pay after you received our estimate and you are content with it. |
| Can you send out several items in one shipment / package? |
| Yes. We can gather up products and send it to you in one go. This request is possible at the stage of an estimate. and in that case an extra amount may be charged. |
| Is the return of goods possible? |
| Yes, but it is possible only in the case of initial defectiveness of the article. Please, contact us in the case you wish to return such (an) item(s) within five days after receipt. |
| In the case of returned goods, does your company bear the cost? |
| No, the customer is responsible for the postage. However, the cost of refunds and our representation fee when goods are exchanged will not be charged. Since we are not a shop, please understand this. |
| Is there any additional charge? |
| There is no additional charge basically. We only charge you what is on the Estimate *It may be that your customs charge import duties. In that case we cannot be liable. It may be that the shipping cost is unclear when we receive your order. In that case we inform you later of this amount when goods arrived to us. |
| Can you send anything? |
| Both YAMATO and EMS have a size and weight limit. and there are prohibited items to ship. Please, check it in HP....YAMATO Transport,EMS,Prohibited goods (All countries) |
| How many days is the estimate valid? |
| The estimate is valid for 30 days from date of sending it to you. |
| Any other question(s) not listed here? |
| Please just ask us! Please ask us! |